Meet and Greet Service


Conducted on a private basis, guests are met personally, assisted with luggage, and handed documentation.  Of course if guests want to have a refreshing juice or hot beverage, we will escort them to a restaurant or coffee shop and, while they’re refreshing themselves talk them through their arrangements and answer any questions they might have regarding their trip.  Thereafter, they’ll be personally assisted with banking, foreign exchange, cellular rental, and any other retail service they need within the terminal building, before being escorted to their onward transportation. Guests feel pampered and secure in the knowledge that they understand their itinerary arrangements, and that any questions or concerns raised, will be answered swiftly.   

In addition, offered for the Platinum Welcome Meet & Greet Service – currently only available in certain centres - guests are met on arrival straight off the aircraft by our personnel who have official airport clearance to be there. Guests will therefore feel completely at ease, knowing they’ll be escorted from the moment they step onto African soil.

In addition, guests are also able to opt for their briefing to take place at their City hotel